My Role: UX Designer / UI Designer
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We focused our survey on the use given to scooters and the limits at the time of using them.
With this survey we validated our assumptions; most users needed to solve battery and safety issues when using and parking their scooters, safety being the main issue.
To create the most accurate solution I needed to understand the POV, needs and frustrations of the users. So, I conducted a qualitative research interview.
After reading the interview transcriptions and analyzing the data by word codes I extracted these insights from user opinions.
To find limits and confortable solutions for users I needed to see how they might act in manoeuvrability situations, I also needed to understand the timing of each action.
The folding task was easy and quick for users, which made me think of including that action in my UX.
Average males users had no problem lifting their scooters to any height, but some females migh have problems doing so over their waist.
I discovered that users had no problems at the time of the manoeuvring with scooters, but it is true that extreme users might have them.
Looking around can bring inspiration, perspective and relevance. I analysed the competence using the criteria of functionality, safety and timing as reference.
I compared the main features to take the best part of each competitor and apply it to the design.
I took the best parts of the designs to apply them to my design ideas.
This exercise was useful to explore perspectives and think out of the "designer's box".
A useful method to start the ideation journey, I especially enjoyed using it. It helped me ideate and order new features for the website that I had in mind.
I used the MVP method and classified the ideas taking as reference the impact and effort they would have by a diagram. This process made me discard some ideas and highlight others.
To ideate the final product, it was essential for me to see each feature in detail.
Once this was clear, it was easier to imagine how the user might interact with the app and how to approach the rest of the process.
I created a storyboard to imagine the physical flow of users when using a garage.
I created sketches of the app and the locker to understand how the user might interact.
I sketched the whole flow to test the deisgn as soon as was possible in the process.
I sketched the E-garage itself with the features I had designed.
Even though this kind of testing might seem useless, I discovered some mistakes in the flow of my sketches.
With the first version I designed the flow of the app and created a usable prototype with XD to test it before designing the whole UI.
I created a draft version of an E-garage based on the sketches.
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I asked coworking fellows to join me in the usability test.
Launching main user flow%402x.svg){kind=icon}
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Thanks to this project I discovered that context is vital in usability tests, and also that small details such as the colour selection can drastically change user experience. I have also learned the importance of collaboration in the ideation stage, it can upgrade the project to a high level. By doing the project from the start until the end, I really understood the depth of UX Design and the possible R.O.I. it can bring.
